Elevate your career as a Contact Center Service Specialist at our Credit Union, specializing in member services and account management. Drive member satisfaction by assisting with inquiries and promotions across our services.

This role demands experience in a customer-facing setting, ideally with two years in a financial institution setting. You will manage various member interactions including account openings, inquiries, and promoting relevant financial products. Strong communication and familiarity with account management software are essential to provide exceptional services in accordance with established standards.

Key Responsibilities:
• Manage member account openings and inquiries efficiently
• Educate members on Credit Union products and services




• Answer complex member questions and provide effective resolutions
• Assist with inbound requests through various channels
• Maintain confidentiality and security of member information

Requirements:
• High school diploma or equivalent
• Two years of experience in customer service
• Knowledge of credit union products and policies
• Bilingual Spanish speaker preferred
• Proficiency in Microsoft Word and Excel

Utilize your expertise to enhance member experiences and support the Credit Union’s mission effectively.
#J-18808-Ljbffr

📌 Customer Service Specialist at Credit Union (Manitoba)
🏢 Premier America Credit Union
📍 Manitoba