Assume leadership as the Customs Brokerage Manager at Farrow, located in Ayr, Ontario. This role focuses on client service, procedural development, and team management in a fast-paced setting.

At Farrow, you will oversee the Customs - Dedicated Services department, ensuring efficient entry processing and meeting client standards. Key responsibilities include developing procedures for quality assurance and providing guidance to a dedicated team. You will also maintain performance evaluations and stay updated on industry regulations.

Key Responsibilities:
• Oversee client inquiries and service issues resolution
• Develop quality-driven processes and procedures
• Provide staff training and address complex challenges




• Monitor industry changes and client advisories
• Facilitate employee performance evaluations and records

Requirements:
• High School Diploma is essential
• Minimum 5 years in Customs Brokerage, with 2 years in supervision
• Effective communication for client and vendor interactions
• Strong analytical skills for troubleshooting problems
• Familiarity with MS Office and general office operations

Drive excellence in customs operations while elevating client services and employee development at Farrow.
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📌 Farrow Customs Brokerage Manager (Ontario)
🏢 Russell A. Farrow
📍 Ontario