Become a Senior Specialist in Operations Management at Marsh, focusing on client lifecycle and operations in Canada. Drive strategic initiatives to enhance service delivery and efficiency.

This role serves as the core point of contact for CMO, where you'll partner with business leaders and oversee operational KPIs. Your focus will be on improving onboarding processes and ensuring exceptional service standards in collaboration with global teams.

Key Responsibilities:
• Build relationships to anticipate client needs
• Monitor onboarding turnaround and SLA compliance
• Drive root-cause analysis for recurring issues
• Lead process design enhancements in CMO practices
• Ensure operational issues are logged and resolved

Requirements:
• Bachelor’s in Business, Finance, or related area
• 7+ years of operations experience in financial services
• Excellent verbal and written communication skills
• Robust problem-solving and project management skills
• Experience working with offshore/global teams

Leverage your expertise in client management at Marsh, shaping the client experience in a dynamic operational environment.
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📌 Marsh Client Management Operations Specialist (Ontario)
🏢 Marsh Risk
📍 Ontario