Shape the future of service at ABB as a Senior Service Manager. Lead a passionate team and implement strategies to boost service growth while enhancing customer satisfaction.

In this role, you will manage the service organization’s performance and drive initiatives that directly impact customer loyalty and operational efficiencies. You'll be responsible for full P&L; oversight and ensure alignment with business goals. Fostering a collaborative workplace is key as you lead a team of over ten professionals.

Key Responsibilities:
• Develop and implement customer-centric service strategies
• Ensure profitability through P&L; management
• Enhance customer satisfaction by improving service delivery
• Drive operational improvements across all processes
• Lead and mentor a diverse service team

Requirements:
• Bachelor’s degree is essential for this position
• At least 12 years of relevant experience required
• Experience in B2B customer service or operations strongly preferred
• Must have managed teams of 10 or more
• Bilingual in English and French is necessary

Become a leader in service excellence and team development with ABB.
#J-18808-Ljbffr

📌 Senior Service Manager at ABB (Quebec City)
🏢 ABB
📍 Quebec City