Job Description Act as SME Windows endpoint (device) management capabilities
Provide guidance and production support for Windows endpoint (device) management in a complex, geographically distributed setting
Serve as an escalation point for all aspects of device lifecycle management (Enrollment, Configuration, Protection and Retirement), including, but not limited to: Policy creation
Task sequence creation, maintenance and troubleshooting
Configuration profile development
OS updating
Application packaging and management
Endpoint Security

Automate and document standard operational procedures and processes
Continuously research and identify recommendations and solutions to improve and streamline the day-to-day, end-user, and business experience
Keep up to date with, and use current technology and industry best practices and standard
Use critical thinking and background to look at complex problems, offer feedback and guidance as to how to solve them, and be an active member of the team that delivers the ultimate solution
Collaborate with other teams, both technical and non-technical
Partner and work closely with: Operational and support teams
Intermediate and Senior Engineers

Occasionally participate in the implementation of projects
Provide accurate and timely updates to product and project management about shifts in scope, requirements, timelines and prioritization
Provide clear and effective communication, documentation and reporting on technical/complex information, concepts, solutions and decision point
Participate in Community of Practice and project-based meetings
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We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements 5+ years of relevant Enterprise Mobility Management (Windows) experience
The Ability to: Maintain and troubleshoot solutions and remote management of device lifecycle in Microsoft Endpoint Configuration Manager (SCCM)
Act as a level 3 escalation point for operational tickets in all aspects of Device Lifecycle Management
Example: there’s a bug or an issue (common vulnerability exploitation) comes through as a security vulnerability to the environment – they would need to patch something
Analyze and document trends and identify recommendations for solutions and streamlining

Experience with: ServiceNow
Microsoft Configuration Manager (SCCM)
Intune
ISC, Microsoft PowerShell
Jira
Confluence

Entra ID, Microsoft/Office 365, and Microsoft Defender for Endpoint
Successful track record delivering quality results on complex cross-functional projects

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📌 Windows Engineer (British Columbia)
🏢 Insight Global
📍 British Columbia