Join Rogers as the Senior Director, Customer Intelligence & AI and lead transformative customer experience initiatives. This role is based in Toronto, focusing on harnessing data to improve business outcomes.

In this strategic leadership position, you will enhance Digital Customer 360 Intelligence capabilities. You will be responsible for creating actionable recommendations based on customer insights and connecting various data signals to enrich customer understanding. Collaborate with key departments to drive engagement, loyalty, and retention strategies while ensuring scalable customer intelligence frameworks are in place.

Key Responsibilities:
• Lead the design and implementation of customer intelligence strategy
• Establish a person-centric customer understanding through data




• Analyze engagement patterns and identify growth opportunities
• Manage the development of data-driven intelligence assets
• Facilitate collaboration across teams to optimize customer value

Requirements:
• Minimum 10 years in leadership roles within Analytics or Customer Experience
• Degree in Business, Data Science, or similar fields
• Experience with large-scale data organizations
• Robust analytical and problem-solving skills
• Proven ability to influence and collaborate across teams

Shape a data-driven future at Rogers, enriching customer relationships and business success through intelligence and innovation.
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📌 Senior Director, AI & Customer Insights at Rogers (Ontario)
🏢 Rogers communications
📍 Ontario