Description
Senior Manager, IT Operations

Ready to take the next step in your career with a firm that values innovation, collaboration, continuous improvement, and delivering exceptional client experiences?

Smythe LLP is seeking an experienced and strategic Senior Manager, IT Operations to join our growing Digital team. This is an exceptional opportunity for a technology leader who is passionate about building and maintaining secure, resilient, and high-performing technology environments while supporting business growth, operational excellence, and digital transformation.

This role is based in our Vancouver office, with the opportunity to work in a hybrid environment following the completion of the probationary period.

The Opportunity

As Senior Manager, IT Operations, you will provide both strategic and operational leadership for Smythe's technology operations, including infrastructure, cloud services, cybersecurity, service delivery, workplace technology, and vendor management. Working closely with the CIO, you will help ensure technology services are secure, reliable, scalable, and aligned with the firm's business objectives.

You will play a key role in advancing Smythe's digital transformation initiatives by providing the operational leadership, governance, and technology foundations required to support a modern, secure, and scalable technology environment, including data, automation, artificial intelligence, and emerging technologies.

This opportunity is ideal for a team-oriented and results-oriented leader who enjoys balancing long-term strategy with operational excellence while building high-performing teams and driving continuous improvement across a complex technology environment.

In this role, you will:

Lead infrastructure, cybersecurity, service desk, and technology operations functions, ensuring reliable, secure, and effective service delivery

Develop and execute infrastructure, cloud, and technology operations roadmaps aligned with business priorities and Smythe's technology strategy

Oversee service management processes, including incident, problem, change, escalation, and operational performance management

Drive infrastructure modernization initiatives and continuously improve the end-user technology experience

Lead cybersecurity operations, including vulnerability management, endpoint security, identity and access management, monitoring, and incident response

Identify, assess, prioritize, and mitigate technology, cybersecurity, operational, and business continuity risks

Establish operational standards, governance practices, and performance measures that support secure, scalable technology services and emerging technology initiatives

Develop and maintain disaster recovery, business continuity, backup, resiliency,



and recovery capabilities across critical technology services

Manage relationships with vendors, managed service providers, and technology partners to ensure service, security, and performance expectations are achieved

Oversee operational budgets, contracts, licensing, technology investments, and vendor performance

Lead, coach, and develop technology team members, fostering a culture of accountability, collaboration, service excellence, and continuous improvement

Provide recommendations and reporting to the CIO regarding operational performance, technology risks, cybersecurity, service levels, and strategic initiatives

What You Bring

7+ years of progressive IT operations and technology leadership experience

Experience leading infrastructure, cybersecurity, service desk, or related technology operations functions

Experience managing enterprise technology environments and operational service delivery

Experience developing and executing infrastructure, cloud, security, or technology operations roadmaps

Experience managing technology vendors, managed service providers, contracts, licensing, and enterprise technology relationships

Experience implementing security controls and managing technology and operational risks

Experience supporting business continuity, disaster recovery, incident management, and operational resilience

Strong technology leadership, people management, and strategic planning skills

Strong understanding of IT operations, cybersecurity, service management, and business continuity practices

Strong analytical and problem-solving skills with the ability to balance operational, security, and business priorities

Excellent communication skills and the ability to engage effectively with technical and non-technical stakeholders

Demonstrated adaptability, initiative, and commitment to continuous improvement

Preferred Qualifications

Hands-on experience or strong working knowledge of Microsoft 365, Microsoft Azure, cloud technologies, identity management, endpoint management, and cybersecurity technologies

Strong understanding of IT service management (ITSM) and ITIL principles

Experience with infrastructure monitoring, backup, recovery, resiliency, and enterprise technology lifecycle management

Experience supporting automation, AI, modern application development,



or emerging technology initiatives

Experience implementing security controls in cloud, software development, AI-assisted development, or emerging technology environments

Degree or diploma in Information Technology, Computer Science, Business Technology, or a related field

ITIL, CISSP, Azure, Microsoft, or other relevant professional certifications are considered an asset

Additional Requirements

Ability to work from our Vancouver office, with a hybrid schedule available following probation

Flexibility to support critical technology incidents, security events, service disruptions, and business continuity activities as required

Commitment to maintaining effective collaboration with technology teams, business stakeholders, vendors, and external partners

Why Smythe?

At Smythe, we combine the opportunities of a growing firm with a collaborative and entrepreneurial culture where people genuinely enjoy working together. We are committed to helping our team members build meaningful careers while delivering exceptional value to our clients.

As part of our Digital team, you will have the opportunity to influence the future direction of Smythe's technology environment and contribute to initiatives that support the firm's long-term growth, innovation, and digital strategy.

What We Offer

Competitive compensation package

Professional development and leadership growth opportunities

Hybrid work environment

Supportive and cooperative team culture

Exposure to modern cloud, infrastructure, cybersecurity, and emerging technology environments

Opportunities to contribute to digital transformation, automation, and AI initiatives

Direct access to executive leadership and strategic technology initiatives

The opportunity to make a meaningful impact on the reliability, security, and future direction of the firm's technology environment

About Smythe

Smythe LLP is a leading professional services firm with offices in Vancouver, Langley, and Nanaimo. Since 1980, we have helped clients across BC, Canada, and internationally with assurance, taxation, insolvency, and advisory services.

Our team of more than 200 professionals and support staff is united by a shared commitment to building meaningful relationships, providing trusted expertise, and delivering lasting value to our clients. As a member of Allinial Global, one of the world's largest accounting associations, Smythe combines local relationships with global reach.

Learn more about Life at Smythe at www.smythecpa.com and follow us on Instagram (@lifeatsmythe) and LinkedIn (Smythe LLP).

We thank all applicants for their interest in Smythe LLP. Only those selected for an interview will be contacted.

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📌 Sr Manager - IT Operations (British Columbia)
🏢 Smythe
📍 British Columbia