Shape the future of customer engagement as a Senior Customer Success Manager at Dayforce. Collaborate with leading enterprises to drive measurable outcomes and ensure strategic alignment.
This role focuses on leveraging extensive HCM expertise to maximize client value and retention. You'll strategically partner with executive stakeholders to align Dayforce solutions with their business goals. Additionally, you will mentor team members while leading initiatives that enhance the overall customer success framework.
Key Responsibilities:
• Partner with executives to set KPIs and success criteria
• Conduct thorough ROI analyses for customer solutions
• Lead workshops and strategic alignment reviews
• Escalate complex challenges with executive presence
• Develop joint growth plans with Sales and Customer Success
Requirements:
• 7+ years in customer success or account management
• Proven track record in managing enterprise portfolios
• In-depth knowledge of SaaS dynamics and retention strategies
• Solid business acumen and consultative skills
• Experience with customer success platforms like ChurnZero
Empower customer success strategies while transforming enterprise relationships at Dayforce.
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