Drive innovation at Genesys as an AI Program Manager shaping customer experiences through technology. Lead cross-functional teams in delivering high-impact technical programs globally.

In this role at Genesys, you will manage complex programs that utilize AI and cloud technologies to enhance customer interactions. You will coordinate with various teams, ensuring alignment with business goals while implementing strategies for program success. Your strong background in Technical Program Management will help you influence operations and improve delivery processes effectively.

Key Responsibilities:
• Manage end-to-end technical program delivery
• Facilitate collaboration across product and analytics teams
• Plan resources and manage timelines for projects




• Communicate risks and align stakeholders on priorities
• Use data-driven insights to enhance program effectiveness

Requirements:
• 3+ years in Technical Program Management
• Experience with complex, cross-functional program delivery
• Knowledge of contemporary software architecture
• Strong interpersonal and influencing skills
• Analytical mindset for effective problem-solving

Lead the advancement of AI-driven customer experiences at Genesys, combining your technical management expertise with innovative solutions.
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📌 AI Program Management Role at Genesys (Manitoba)
🏢 Genesys Cloud Services
📍 Manitoba