Join CIBC in Toronto as a Senior Manager of Service Design, leveraging human-centered design to transform banking experiences. Lead research-driven projects to enhance client and employee interactions.

In this role, you will guide a talented team in service design and process optimization, infusing creativity into problem-solving. You will engage in behavioral research to generate insights and develop inclusive prototypes. Close collaboration with stakeholders will help you challenge existing frameworks while mentoring junior members of the team.

Key Responsibilities:
• Oversee end-to-end service design initiatives from conception to execution
• Drive behavioral research to diagnose barriers and inform design
• Host ideation workshops to co-create innovative service solutions




• Build prototypes and test concepts for service experiences
• Collaborate on developing comprehensive service blueprints

Requirements:
• Proven expertise in human-centered design methodologies
• Masters in psychology, behavioral economics, or related discipline
• Experience mentoring and developing team members
• Comfort with ambiguity and strategic concepts
• Solid relationship-building and communication skills

Enhance banking services at CIBC by fostering inclusive design and elevating client experiences.
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📌 Senior Manager, Human-Centered Design (Ontario)
🏢 Canadian Imperial Bank of Commerce
📍 Ontario