Shape the future of technology support as the Manager of Zendesk Operations with Ingram Micro in Mississauga, Ontario. This hybrid role focuses on enhancing customer experiences through platform innovation.

Ingram Micro is looking for a strategic Manager of Zendesk Operations to lead their global platform initiatives. You will oversee operations, managing a diverse team dedicated to improving customer interactions and optimizing workflows. This position requires collaboration with business leaders to implement AI solutions and ensure operational excellence across regions.

Key Responsibilities:
• Develop the operational strategy for Zendesk and related systems
• Ensure global platform compliance and operational stability
• Drive KPIs such as SLA attainment and customer satisfaction




• Mentor and guide a globally distributed team for enhanced performance
• Implement AI strategies to reduce manual processes

Requirements:
• Bachelor’s degree in computer science or related area
• 8-10 years leading enterprise service management platforms
• 5+ years managing global teams
• Successful track record in technology adoption
• Experience with automation and customer support technologies

Promote a culture of innovation and operational efficiency at Ingram Micro by utilizing your expertise in platform management.
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📌 Manager of Zendesk Operations at Ingram Micro (Ontario)
🏢 Ingram Micro
📍 Ontario