Join Alberta Health Services as an IT Customer Support II Analyst, focusing on advanced technical support for users. This hands-on role prioritizes onsite assistance and complex problem resolution.

In this vital role within the Technology Client Support Services, you’ll provide tailored IT solutions across Alberta Health Services, aided by your prior experience in desktop applications and peripherals. You will be responsible for troubleshooting intricate issues while collaborating effectively with specialized teams. Your hands-on expertise ensures users receive prompt resolutions, promoting optimal healthcare operations.

Key Responsibilities:
• Deliver hands-on technical support for user devices
• Troubleshoot and escalate advanced IT issues




• Work collaboratively with senior technical teams when necessary
• Maintain detailed documentation for client services
• Participate in quality improvement initiatives

Requirements:
• Computer Support certification or equivalent
• 3-5 years of relevant IT experience
• Proficient in PC Software and Microsoft products
• Excellent organizational and communication skills
• Class 5 driver's license or equivalent

Enhance the technology experience at Alberta Health Services with your expertise in IT support.
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📌 IT Customer Support Analyst AHS (Alberta)
🏢 Alberta Health Services
📍 Alberta