Join Pomeroy Lodging as a Front Desk Agent, where you can turn first impressions into lasting memories! Your problem-solving skills and welcoming personality are crucial to guest satisfaction.

As a Guest Services Front Desk Agent, you will have the authority to create excellent experiences for guests during their stay. Your focus will be on maximizing room revenue and maintaining perfect first impressions. Building rapport and addressing guest needs will be your top priority.

Key Responsibilities:
• Respond courteously to guest complaints and inquiries
• Ensure a flawless front desk and lobby setup
• Efficiently welcome guests and answer phone inquiries
• Track daily arrivals, departures, and in-house activities
• Handle guest reservations and process check-ins/check-outs

Requirements:
• Prior front desk experience in hospitality preferred
• Excellent communication and interpersonal skills
• Comfortable with technology and computer systems
• Ability to work independently as needed
• Adaptable with shift timings, including weekends

Help shape memorable stays at Pomeroy Lodging with your exceptional customer service abilities.
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📌 Guest Services Front Desk Agent Role (Alberta)
🏢 Pomeroy Lodging
📍 Alberta