Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that is collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.
What can you expect from the role? Accepting notice of claim and working with the customer and preferred Vendors to resolve the claim quickly and efficiently
Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
Maintaining detailed file records by entering pertinent data into the appropriate systems
Processing claims payments within level of authority after verifying claimant's entitlement
Initiating salvage and subrogation procedures on assigned files
Assist in managing the property queues
You are available to work within the hours of 8:00 a.m. to 8:00 p.m. EST
What you bring to the role? A university degree, 2-year college diploma or CIP designation would be an asset
Licensed in Current Brunswick, PEI and Newfoundland would be an asset
Experience in auto or property claims (knowledge of property is an asset)
Familiarity with CICS and CDS system
Proficient in MS Word and Excel
Actively pursuing CIP designation




Must be available to participate in catastrophic loss duties across Ontario (potentially on a national basis) if support is required by other regions
Bilingual capabilities (French and English) would be an asset
Professional, friendly and courteous in all interactions, whether with customers or co-workers
Able to perform well in a busy operation and remain calm under pressure
Team player adaptable to a changing environment
Strong written and verbal communication skills
Salary range is $50,200 - $92,500
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don't meet every requirement? We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.
What's in it for you? Hybrid work schedule for most roles




Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services
Go ahead and expect a lot - you deserve it.
It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks This role requires successful clearance of background checks (including criminal checks and leadership references).

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📌 Int Representative, Property Claims Level 1 (Ontario)
🏢 Kibbi Technologies
📍 Ontario