We are seeking an experienced Customer Service Representative to join our team. This role is ideal for a customer-focused professional with experience in order processing, order entry, inventory management, pricing, sales support, and customer relationship management .

The successful candidate will communicate with customers by phone and email, process customer orders, respond to product and pricing inquiries, check inventory, coordinate product availability, and work closely with our sales, supply chain, warehouse, and distribution teams .

This is a fast-paced position requiring excellent communication skills, strong attention to detail, problem-solving abilities, and the ability to manage multiple priorities while delivering exceptional customer service.

Key Responsibilities

Process and enter customer orders using web-based applications and BPCS/AS400 systems

Provide qualified and timely customer service by phone and email

Respond to product, inventory, pricing, availability, and order status inquiries

Perform stock checks and coordinate product availability

Expedite and source products to meet customer requirements

Monitor and follow up on customer orders and deliveries

Support the outside sales team with customer requests and order-related activities

Work closely with supply chain, purchasing, warehouse,



logistics, and distribution partners

Resolve customer issues and provide effective problem resolution

Build and maintain strong customer relationships

Enter customer and order information accurately while maintaining a high level of attention to detail

Prioritize multiple customer requests and meet deadlines in a fast-paced environment

Qualifications

3–5 years of customer service, customer care, order management, or inside sales support experience

Excellent verbal and written communication skills

Experience with order entry, order processing, inventory, pricing, or product inquiries

Strong organizational skills and ability to prioritize and multitask

Excellent interpersonal and customer relationship management skills

Strong problem-solving, decision-making, and critical-thinking abilities

High level of emotional intelligence, professionalism, and business integrity

Ability to work independently with minimal supervision while contributing effectively as part of a team

Proficiency with Microsoft Office , including Outlook and Excel

Experience with ERP, AS400, BPCS, or order management systems is an asset

College diploma or university degree preferred

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📌 Door to Door Marketer (British Columbia)
🏢 Gavin Harper Painting
📍 British Columbia