Join Felix as a Customer Experience Coordinator, where you will transform patient interactions through meaningful support via chat and email. This remote role allows you to impact healthcare for Canadians positively.

As a vital part of Felix, you’ll engage directly with patients, ensuring they feel heard and understood. You'll need strong problem-solving skills and the ability to navigate quickly through multiple systems. Your contributions will not only resolve queries but also enhance our overall patient experience.

Key Responsibilities:
• Provide personalized patient support via chat and email
• Collaborate with partners to improve patient care
• Drive patient education on pricing and processes
• Utilize internal tools and escalate issues effectively
• Capture insights to inform Felix’s patient support

Requirements:
• Experience in a customer-facing role
• Familiarity with AI tools in operational contexts
• Bonus: Experience with telehealth or Intercom Helpdesk
• Robust written communication skills
• Self-directed problem solver with curiosity

Make a difference in digital healthcare with Felix and enhance patient journeys across Canada.
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📌 Customer Experience Coordinator at Felix (Quebec City)
🏢 Felix
📍 Quebec City