Join TD Bank as a Senior Application Support Analyst in Toronto, Ontario, where you’ll lead support initiatives and continuously improve processes using advanced technologies.

In this senior role, your responsibilities will include managing support operations for enterprise platforms. You will utilize your expertise in Microsoft Azure and Power BI to transform service efficiency. With over 5 years of experience and a robust capability in customer relationship management, you will identify actionable insights and collaborate with stakeholders to enhance operational quality.

Key Responsibilities:
• Conduct end-to-end management of support requests
• Develop actionable Power BI dashboards for improved visibility
• Implement automation solutions to optimize service delivery




• Ensure compliance with data governance and project methodologies
• Provide expertise in change management and project support

Requirements:
• Bachelor's degree or technical certification
• 5+ years of experience in application support
• Proficient in Power BI and incident management tools
• Knowledge of SQL, Python, and Azure is an asset
• Strong interpersonal and communication skills

Your contribution will be integral to TD's commitment to excellence in client service and operational performance.
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📌 Senior Application Support Analyst at TD Bank (Ontario)
🏢 TD Bank Group
📍 Ontario