Join Air Canada as an IT Operations Analyst, ensuring reliability in our technological environment. Focus on incident management and systems optimization in a collaborative setting.

In this role, you'll be a pivotal member of the Air Canada IT Operations Centre, working to maintain our technology infrastructure, applications, and services' reliability. Your problem-solving skills and proactive approach will keep our systems running efficiently while supporting various teams and enhancing the overall service quality. Your insights will also contribute to automation and service improvement initiatives.

Key Responsibilities:
• Manage Air Canada's Apple device troubleshooting
• Facilitate escalation for service desk issues




• Respond to alerts and rectify issues proactively
• Oversee communications for major incidents
• Support extended IT teams with documented procedures

Requirements:
• University degree or equivalent certification
• 3-5 years in a global network operations center
• Experience with ITIL processes and monitoring tools
• Recent IT certifications highly valued
• Solid analytical and organizational abilities

Drive operational excellence in IT while ensuring top-level support for Air Canada's systems and services.
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📌 Air Canada IT Analyst - Operations Role (Ontario)
🏢 Air Canada
📍 Ontario