Elevate your leadership role with Serco Canada as a Deputy Supervisor in the Driver Examination Services. Drive operational success across Ontario's DriveTest Centers while delivering top-notch customer service.

This meaningful role focuses on supervising front-line employees and collaborating with a professional team. You’ll assist in achieving service delivery targets, ensuring compliance with established standards, and managing various day-to-day activities. This position is ideal for those looking to grow in supervisory capacity while engaging with customers in a agile environment.

Key Responsibilities:
• Direct daily activities of DTC front-line staff
• Ensure compliance with Serco and MTO standards




• Monitor performance and provide constructive feedback
• Respond to customer issues diplomatically
• Conduct administrative tasks as assigned

Requirements:
• 1+ years in a supervisory or leadership role
• Strong oral and written communication skills
• Excellent customer service focus
• Proficiency in Microsoft Office applications
• Ability to pass Criminal Record Check

Experience a challenging yet rewarding career at Serco Canada, enhancing both your leadership and customer service skills.
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📌 Deputy Supervisor at Serco Canada (Quebec City)
🏢 Serco
📍 Quebec City