The City of Selkirk seeks a Citizen Support Representative to enhance the citizen experience. This permanent position facilitates public interaction through effective communication and problem-solving.

Reporting to the Manager of Citizen Engagement, you will be the first point of contact for community inquiries, fostering a positive relationship with residents. This role allows you to work in a vibrant community while advocating for services and responding to citizen needs through various platforms, enhancing efficiency and service delivery.

Key Responsibilities:
• Serve as a primary contact for citizen inquiries
• Strive to improve service processes for better efficiency
• Accurately document communications to build city databases




• Maintain confidential information and records
• Assist with issuing licenses and processing payments

Requirements:
• High school diploma or equivalent
• Post-secondary education in a relevant field
• Experience with customer relationship management software
• Robust organizational and time management skills
• Certification in Non-Violence Conflict Resolution

Elevate the citizen experience in Selkirk by utilizing your customer service skills in this impactful role.
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📌 City of Selkirk Citizen Support Representative (Manitoba)
🏢 Municipaladministrators
📍 Manitoba