Join Miele as a Customer Service Operations Expert, where you'll manage service activities and elevate customer satisfaction. This role combines exceptional support with operational coordination.

We are looking for a candidate with a minimum of 2 years' experience in customer operations and service call coordination. At Miele, you’ll oversee service activities and ensure they meet high standards. You will also facilitate customer outreach for service contracts and coordinate installations, all while striving for excellence in customer feedback initiatives.

Key Responsibilities:
• Oversee service activities ensuring high-quality support
• Schedule and monitor service call progress
• Promote contract sales through effective outreach




• Work with service providers for installation readiness
• Manage operational projects alongside regular tasks

Requirements:
• Minimum 2 years in customer service roles
• Familiarity with CRM systems preferred
• Robust skills in Microsoft Office 365
• Technical knowledge beneficial
• Excellent communication and relationship-building skills

Drive customer satisfaction at Miele by improving service processes and ensuring every customer experience is exceptional.
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📌 Miele Customer Service Operations Expert (Ontario)
🏢 Miele Canada
📍 Ontario