Join Equinix as a Service Delivery Expert leading operational improvements and optimizing global products. Your role will focus on lifecycle management and enhancing customer outcomes.

In this pivotal position at Equinix, you will drive operational readiness and manage lifecycles for a diverse range of global infrastructure services. Collaborating with Product, Engineering, and Operations teams, you’ll ensure that service delivery aligns with business requirements and operational standards. This role demands effective communication and solid analytical skills to analyze performance data and implement continuous improvements.

Key Responsibilities:
• Drive readiness and lifecycle management for products
• Collaborate with cross-functional teams on product delivery




• Establish effective governance and operational processes
• Lead risk management and stakeholder engagement initiatives
• Identify gaps and propose enhancements in service delivery

Requirements:
• Bachelor's degree in relevant fields
• 7-10 years in relevant operational roles
• Proven experience in service lifecycle management
• Strong communication and presentation abilities
• Experience with data analysis and KPIs

Elevate service operational excellence and customer satisfaction with Equinix.
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📌 Service Delivery Expert for Global Ops (Ontario)
🏢 Equinix
📍 Ontario