EIL Global seeks an experienced Dispatch Support IT Engineer to enhance service across multiple New Zealand sites. This contract role emphasizes effective coordination of engineers and efficient ticket management within a dynamic workplace.

You will operate as an IT Dispatch Support professional responsible for engineer dispatch, monitoring service requests, and maintaining communication with stakeholders. Your experience in retail IT and systems troubleshooting, including POS and network devices, will be crucial for successful onsite support and issue resolution across varied locations in New Zealand.

Key Responsibilities:
• Dispatch field engineers based on SLA, location, and availability
• Oversee engineer schedules and backfill necessities




• Ensure timely closure of tickets with appropriate updates
• Liaise with customers and manage escalations effectively
• Regularly track SLA compliance and engineer attendance

Requirements:
• Minimum 2 years’ experience in IT support or dispatch roles
• Proven track record in coordinating field services
• Familiarity with ServiceNow or other ticketing systems
• Strong troubleshooting skills across IT hardware and software
• Excellent communication and organization abilities

Be a key player in ensuring effective IT operations and support at EIL Global in New Zealand.
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📌 Dispatch Support IT Engineer - New Zealand (Ontario)
🏢 EIL Global
📍 Ontario