Take charge at ICE as an Operations Manager, leading support functions while enhancing service delivery. This role demands strategic vision and operational excellence.

In this operational management role, you will facilitate the coordination of various support functions within the Service Delivery team, including Helpdesk and Parts management. Your leadership will help ensure compliance with SLAs and improve the overall customer experience. This position emphasizes hands-on leadership and strategic oversight to drive key performance indicators (KPIs).

Key Responsibilities:
• Manage daily operations for support services
• Conduct operational performance reviews regularly
• Supervise Helpdesk operations for issue resolution
• Oversee Parts & Hub Administration for efficiency
• Lead Smartcall initiatives to improve first-time fix rates

Requirements:
• Extensive experience in a service delivery workplace
• Proficiency in managing Customer Support functions
• Strong decision-making capabilities
• Excellent problem-solving abilities
• Track record of using data for performance analysis

Shape the future of service delivery at ICE with your operational expertise.
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📌 Operations Manager for Service Delivery (Ontario)
🏢 ICE - Industrial Cleaning Equipment
📍 Ontario