Elevate customer experiences at MHIRJ in the role of Customer Account Coordinator (CAM). Oversee account management, coordinate teams, and ensure excellence in customer service in the aviation sector.

As the go-to for customers, you will manage account day-to-day operations and ensure their expectations are not only met but exceeded. Collaborate with various internal teams—including Procurement, Engineering, and Sales—to support customer needs and streamline services, alongside leading training efforts to enhance the Customer Service Representative team. This role is pivotal in driving continuous improvement for customer satisfaction.

Key Responsibilities:
• Act as primary point of contact for assigned customers
• Proactively update customers on order statuses and schedules




• Facilitate meetings and status updates with customer representatives
• Coordinate with internal teams for specifications and services
• Train and mentor Customer Service Representatives

Requirements:
• 5 years of aerospace industry experience
• Expertise in Microsoft Office, SAP, and related software
• Mandatory bilingual communication skills (French and English)
• Degree in Marketing or Business preferred
• Must be adaptable with daytime work hours

Your customer account management skills will play a critical role in MHIRJ's aim for excellence and innovation.
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📌 Customer Account Coordinator Position at MHIRJ (Quebec City)
🏢 MHIRJ
📍 Quebec City