Join Scotiabank as a Bilingual Customer Care Advisor, focusing on both customer satisfaction and seamless service delivery in Ottawa. This hybrid role allows you to work flexibly while providing top-notch care to clients.

In this full-time role, you’ll use your knowledge of banking products to respond effectively to customer inquiries in French and English. Your role will empower you to enhance customer experiences through personalized service, while supporting Scotiabank’s purpose-driven team environment. Enjoy opportunities for growth and a comprehensive perks package from day one!

Key Responsibilities:
• Answer incoming calls from customers and branches
• Provide tailored banking advice and solutions




• Navigate various platforms to assist clients efficiently
• Address complaints and guide through troubleshooting
• Enhance customer experience by embodying brand values

Requirements:
• High school diploma or recognized equivalent
• Prior customer service experience required
• Strong computer skills and ability to multitask
• Natural curiosity to identify service improvement
• Fluency in both French and English

Bring your customer service passion and bilingual skills to Scotiabank in this dynamic role!
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📌 Hybrid Bilingual Customer Care Role (Quebec City)
🏢 Scotiabank
📍 Quebec City