Expand your skills as an IBMS (Operative BMS) Application Support Analyst in a hybrid role based in Toronto, ON. Use your SQL and analytical knowledge to troubleshoot complex issues.

In this contract role, you'll deliver L1/L2/L3 support for the IBMS system, focusing particularly on scheduling, ad sales, traffic, and billing modules. You'll handle user queries and service requests, ensuring smooth operations through effective problem-solving. SQL expertise will be essential for database troubleshooting and validation tasks.

Key Responsibilities:
• Provide comprehensive L1/L2/L3 support for IBMS
• Troubleshoot complex scheduling and billing issues
• Manage incidents and service requests through ticketing
• Conduct SQL database troubleshooting and fixes
• Ensure compliance with SLA through root cause analysis

Requirements:
• Solid experience with Operative IBMS BMS system
• Mandatory SQL skills and database troubleshooting
• Familiarity with ServiceNow, JIRA, or similar tools
• Experience in EUC support environments
• Robust problem-solving and communication abilities

Contribute your skills to the success of IBMS operations in Toronto's unique media landscape.
#J-18808-Ljbffr

📌 Hybrid IBMS Application Support Role in Toronto (Ontario)
🏢 apptoza
📍 Ontario