Join Lyft's supportive team as a Social Support Associate, working remotely in Toronto. Engage with customers through social media, ensuring their issues are resolved effortlessly.

This role is perfect for a highly organized individual who excels in explicit communication and empathy. You will be the representative of Lyft's support across social media, addressing queries from both passengers and drivers. Key to this position is your ability to blend independent problem-solving with collaboration across teams to deliver an exceptional resolution experience.

Key Responsibilities:
• Handle community problems and escalate as needed
• Represent Lyft across social media channels
• Proactively foster trust with customers




• Craft effortless experiences for Lyft community members
• Engage with various teams for a cohesive support voice

Requirements:
• 1+ years of relevant customer service experience
• 1+ years of social media or communication skills
• Strong attention to detail in written communications
• Self-motivated with a proactive work ethic
• Excellent time management abilities

Support Lyft's community through compassionate and effective communication while enhancing customer satisfaction remotely.
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📌 Remote Social Support Role at Lyft (Ontario)
🏢 Socotra
📍 Ontario