Become an Associate Account Manager focused on VIP clients in Vancouver, BC. Manage relationships and drive engagement through high-touch, personalized service.

This on-site position involves ownership of a dedicated book of VIP accounts, where you'll perform extensive outreach to maintain and grow relationships. You’ll engage in at least 20 calls and over 50 text contacts daily, crafting tailored strategies based on individual player metrics and preferences. Use your analytical skills to deliver white-glove experiences that enhance player loyalty and satisfaction.

Key Responsibilities:
• Grow an assigned book of VIP accounts effectively
• Maintain high-volume communication with VIP players
• Build lasting relationships through outreach efforts
• Promote campaigns,



collaborating with the CRM team
• Analyze trends to identify reactivation opportunities

Requirements:
• Bachelor's Degree or equivalent in customer service
• At least 1 year of experience in a similar role
• Robust analytical proficiency in player behavior
• Exceptional communication and relationship-building skills
• Willingness to travel and provide after-hours support

Deliver outstanding service and foster high-value relationships as a member of our devoted team in Vancouver.
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📌 Associate Account Manager for VIP Clients (British Columbia)
🏢 Punt
📍 British Columbia