Elevate your technical expertise as a Level 2 Support Engineer for Avaya Aura products in Etobicoke, Ontario. Contribute to client success with your troubleshooting skills and customer focus in this long-term contract role.

Software International (SI) is looking for a qualified Level 2 Support Engineer for a notable transportation client. You will offer technical support for Avaya Aura products and work collaboratively with clients to address their specific needs. This position emphasizes system testing, root cause analysis, and maintaining essential documentation for support processes.

Key Responsibilities:
• Provide comprehensive technical support for Avaya Aura solutions
• Resolve customer inquiries promptly and professionally




• Collaborate with Level 1 support on complex issues
• Conduct root cause analysis and preventative recommendations
• Maintain accurate records of support processes and procedures

Requirements:
• Bachelor's in Computer Science or related field
• 3+ years' experience with Avaya Aura products
• Avaya Aura certification preferred
• Robust VoIP protocol knowledge (SIP, H.323)
• Excellent troubleshooting and communication skills

Utilize your Avaya product knowledge to enhance client operations in this engaging onsite role.
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📌 Onsite Avaya Aura Support Engineer (Ontario)
🏢 Tech Talent International
📍 Ontario