Elevate your career as an IT Technical Advisor II with Intact, specializing in service management and incident resolution. This hybrid position requires a strategic approach to enhance operational efficiency and improve user experiences.

In this pivotal role, you will leverage your 2 to 3 years of experience to provide strong technical leadership across various platforms and applications. Your responsibility includes managing incidents and supporting middleware environments, ensuring prompt resolution and service optimization. Your collaborative approach will foster partnerships across teams and enhance service delivery.

Key Responsibilities:
• Recommend processes for user and operational needs
• Drive incident resolution using service management practices




• Support complex application environments
• Plan and upgrade software components
• Document processes and knowledge for team use

Requirements:
• University degree or equivalent experience
• Minimum 2 years of experience in end-user services
• Knowledge of ITIL practices; ITIL v3 certification preferred
• Understanding of network and platform interdependencies
• Solid troubleshooting and leadership skills

Bring your service-oriented mindset to Intact and help shape the future of technology solutions.
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📌 IT Technical Advisor II Role (Alberta)
🏢 Intact Financial
📍 Alberta