Drive excellence in government service delivery as a Service Owner. This hands-on role involves direct engagement in analysis, solution development, and compliance management.

The Service Owner plays a pivotal role in supporting government programs by actively engaging in service delivery and improvements. This includes defining service strategy, conducting user analysis, and applying contemporary IT delivery practices. Your leadership will be key in managing vendor relationships while ensuring successful service outcomes.

Key Responsibilities:
• Manage full lifecycle of service delivery aligning with compliance
• Define and prioritize service outcomes and risk management
• Lead contract management and RFP processes




• Ensure vendor accountability and performance monitoring
• Identify cost-reduction and service optimization opportunities

Requirements:
• Strong experience with government service management
• Proficient in Agile and IT delivery practices
• Detailed understanding of vendor management principles
• Ability to conduct user research and analyze performance data
• Commitment to continuous improvement in service delivery

Utilize your service delivery expertise to lead and improve government initiatives effectively.
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📌 Service Owner for Delivery Excellence (Alberta)
🏢 Pathlion
📍 Alberta