Transform banking operations as Team Lead at BMO, focusing on Corporate & Commercial Service Desk and application support. Foster a culture of innovation and continuous improvement.

As Team Lead at BMO, you will be at the forefront of technology operations, ensuring impeccable service delivery and application support for Corporate and Commercial Banking. You’ll guide a dedicated team while managing ticketing systems, incident management, and resource planning activities. This role is crucial for driving efficiency, enhancing technologies, including AI, and aligning with business objectives.

Key Responsibilities:
• Ensure excellent service delivery for banking applications
• Lead incident management, communications, and root cause analysis




• Facilitate operational readiness and compliance activities
• Identify and implement strategic AI and process improvements
• Create and maintain essential operational documentation

Requirements:
• Bachelor's degree in a related field
• 5+ years in service delivery or IT operations
• At least 2 years in a Team Lead role
• Familiarity with incident and change management
• Experience leveraging AI technologies

Bring your leadership, service excellence, and creative mindset to BMO and shape the future of banking technology.
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📌 Corporate & Commercial Support Lead (Nova Scotia)
🏢 BMO
📍 Nova Scotia