Join MCI as a Customer Support Technician and provide comprehensive technical assistance to our valued clients. Your expertise will ensure the smooth operation of MCI’s top-rated motor coaches and accessories.

MCI, North America's premier motor coach manufacturer, is seeking a Customer Support Technician for its call center. You will utilize your technical support experience to resolve customer inquiries and document all interactions. Proven knowledge in HVAC systems and proficiency with Oracle will enhance your effectiveness in this position.

Key Responsibilities:
• Troubleshoot technical issues for MCI product customers
• Maintain detailed logs of customer interactions
• Research and resolve maintenance inquiries efficiently




• Ensure correct part numbers through vendor liaison
• Assist with Emergency Roadside Assistance calls

Requirements:
• High School Diploma or equivalent required
• 10 years of experience in technical support and customer service
• Solid knowledge in HVAC, electrical, and power train systems
• Experience with Oracle and Microsoft Office applications
• Minimal travel required (<5%)

Bring your technical acumen to MCI and play a key role in enhancing customer experiences and technical service!
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📌 MCI Customer Support Technician Role (Manitoba)
🏢 Motor Coach Industries
📍 Manitoba