The Product Analyst Intern supports the Canada Retirement Product team by contributing to product research, member experience analysis, business insights, and delivery activities.

This role offers an opportunity to gain hands-on experience in product management within a large, regulated financial services organization.

The successful candidate will work closely with Product Managers, Digital, Operations, Technology, Compliance, and Marketing teams to support initiatives that improve retirement plan member experiences, drive business outcomes, and enhance operational efficiency.

This internship is ideal for a student who is passionate about data, technology, customer experience, and solving complex business problems.
**Responsibilities**
**Product Analysis & Research**
Support the Product team in analyzing member, sponsor, and business needs to identify opportunities for product enhancements.

Conduct market, industry, and competitive research to support product strategy and business cases.

Assist in gathering, analyzing, and interpreting data to provide actionable insights and recommendations.

Support the development of business requirements, process maps, user stories, and product documentation.

Contribute to member journey mapping and customer experience assessments.
**Product Delivery Support**
Assist Product Managers in coordinating product initiatives and enhancement projects.

Participate in cross-functional meetings and support project tracking activities.

Help validate business requirements and support testing activities during product releases.

Monitor and report on key performance indicators (KPIs), product adoption, and customer experience metrics.

Support the preparation of materials for governance meetings, executive updates, and stakeholder presentations.
**Analytics & Reporting**
Create reports, dashboards, and presentations that communicate product performance and business insights.

Analyze operational, customer, and digital experience data to identify trends and opportunities.

Support ongoing measurement of strategic initiatives and product enhancements.

Assist with ad hoc data analysis and research requests.
**Cross-Functional Collaboration**
Partner with stakeholders across Product, Digital, Technology, Operations, Compliance, Marketing, and Customer Experience teams.

Contribute ideas and recommendations to improve member experiences and operational effectiveness.

Support documentation and knowledge-sharing activities within the Product organization.
**Job Requirements**
Currently enrolled in a bachelor's or master's degree program in Business, Commerce, Economics, Data Analytics, or a related field.

Strong analytical and problem-solving skills.





Excellent written and verbal communication skills.

Interest in product management, digital experiences, financial services, or customer experience.

Proficiency in Microsoft Office, particularly Excel and Power

Point.

Ability to organize information, manage multiple priorities, and meet deadlines.

Solid attention to detail and willingness to learn.

Experience with data analysis, visualization tools, or user research is considered an asset.
**Competencies**
Curiosity and a passion for learning.

Strong analytical and critical thinking abilities.

Demonstrated initiative and ownership of assigned work.

Ability to communicate insights clearly and effectively.

Strong teamwork and collaboration skills.

Customer-focused mindset.

Comfort working in a fast-paced, evolving environment.

Ability to synthesize information and make evidence-based recommendations.
**What You'll Gain**
Exposure to end-to-end product management in a leading financial services organization.

Experience working on strategic digital and member experience initiatives.

Opportunities to collaborate with senior leaders and cross-functional teams.

Development of business analysis, product management, and stakeholder management skills.

Hands-on experience using data and customer insights to drive business decisions.

At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role.

We reserve the right to change these duties or assign additional duties at any time with or without notice.




**Salary range is expected to be between** :
$40,950.00 CAD - $60,450.00 CAD
_The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

The annual salary will be pro-rated based on the length of the work-term._
#LI-Hybrid
The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Semana de Trabajo Comprimida**
Híbrido

📌 Winter Co-op 2027 - Product Analyst (Waterloo)
🏢 Manulife
📍 Waterloo