Become a key player at HAVEN as our Senior Operations Manager in Vancouver, specializing in luxury retail service excellence and team leadership. Drive our customer-centric operations forward in a growth-focused role.

This position requires you to take ownership of the customer experience and KPIs across all operational aspects. Your expertise in developing SOPs and nurturing high-performing teams will ensure HAVEN's commitment to premium service standards remains unyielding. You will work hand-in-hand with the Co-Founders to implement strategies for sustained business growth.

Key Responsibilities:
• Own customer experience across physical and digital channels
• Continuously improve service standards and SOPs




• Foster a clienteling culture among team members
• Ensure visual merchandising aligns with brand identity
• Identify and develop high-potential talent within the team

Requirements:
• 5 years minimum experience in retail operations
• At least 2 years in a leadership position
• Deep understanding of luxury service standards
• Proven team-building capabilities
• Excellent communication across diverse teams

Lead with expertise and elevate victories in client engagement and operational efficiency at HAVEN.
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📌 Senior Operations Manager HAVEN Vancouver (British Columbia)
🏢 HAVEN APPAREL
📍 British Columbia