Network technician Join our team!
XTL Transport is currently looking for an experienced Network Technician to join our team.

Schedule: Monday to Friday - 40 hours/week; on-call as needed.

Network Backup & Infrastructure Support

Maintaining sufficient working knowledge of LAN/WAN, switching, routing, and wireless networks across all sites

Assist with day-to-day monitoring of network performance and availability across all XTL locations, escalating anomalies or outages to the Network Manager

Support WAN connectivity and perimeter security tasks in coordination with XTL's network MSP, under Network Manager direction

Maintain working familiarity with Zscaler ZPA zero-trust deployment to support user access issues

Assist with physical and wireless network tasks at warehouse and office locations, including cabling, switch port work, and access point troubleshooting

Support virtual environments through VMware and Hyper-V

Monitor, maintain and test Veeam backups

Test and apply system updates and patches as directed by the Network Manager XTL Transport Inc.

End-User Support

Resolve level 1 support tickets via Freshservice: hardware, software, connectivity, and account issues

Support end users with timely, well-documented resolutions

Participate in onboarding/offboarding IT workflows

Administer user accounts and access provisioning

Manage workstation and peripheral deployments, imaging, and hardware lifecycle tasks

Support Zebra scanner fleet hardware, including device readiness, troubleshooting, lifecycle coordination, and management through MDM

Escalate issues outside scope to senior IT staff with transparent internal ticket notes,



including relevant context and troubleshooting already attempted before escalation

Qualifications & Skills Required

Post-secondary education in computer science, network engineering, information technology, or a related discipline — or equivalent practical experience

3–5 years of IT experience with meaningful exposure to network infrastructure

Working knowledge of core networking concepts: LAN/WAN architecture, VLANs, basic routing, switch configuration, and Wi-Fi troubleshooting

Exposure to firewall administration, zero-trust network access concepts, or Zscaler ZPA specifically

Proficiency with Microsoft 365 and Entra ID / Azure AD administration

Proficiency with MacOS and iOS devices and administration

Hands-on experience with Windows 10/11 desktop support and common enterprise hardware

Demonstrated ability to work independently on routine network and support tasks

Preferred / Asset

Experience with IBM (AS400) systems

Working knowledge with Microsoft Intune and Apple Business Manager

Familiarity with ITSM ticketing systems (Freshservice, ServiceNow, or equivalent)

Exposure to EDR/MDR platforms for security event triage and escalation workflows

Experience in a transportation, logistics, or fleet-intensive operating environment

Exposure to EDI data processing and analysis

Clear written and verbal communication skills in English; French an asset

Certifications (Preferred)

CCNA (or actively working toward) or equivalent vendor networking certification

Firewall vendor certification (e.g., Cisco, Fortinet)

XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities.

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