Drive customer success as a Customer Success Manager at Karbon. Focus on maximizing value for SMB clients through strategic relationship management and product adoption.

This role invites you to manage an extensive portfolio of small and medium-sized businesses, ensuring they unlock the full potential of Karbon’s AI-driven solutions. Your ability to foster connections and resolve issues efficiently will be crucial. Collaboration with various teams will empower you to enhance experiences and support renewal strategies.

Key Responsibilities:
• Cultivate robust relationships with SMB customers
• Maximize product adoption for measurable client success
• Prevent churn and manage renewals proactively




• Collaborate on customer issues with support teams
• Leverage data for continuous improvement in customer experience

Requirements:
• Minimum of 2 years in customer success or account management
• Intermediate proficiency in Google Sheets and Excel
• Demonstrated excellence in customer service
• Effective written and verbal communication skills
• Familiarity with Vitally, Salesforce, and Slack preferred

Utilize your skills to enhance customer growth and retention at Karbon.
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📌 Customer Success Manager at Karbon (Ontario)
🏢 Karbon
📍 Ontario