Become a key player in operations as a Real Time Analyst with Scotiabank. This role focuses on real-time monitoring and decision-making to drive performance across various Canadian locations.

As part of the Canadian Banking Client Experience Centre team, you will oversee the performance of 2,800 Advisors, ensuring service levels are met through proactive monitoring and reporting. Your role will include investigating operational discrepancies, managing outages, and providing data-driven recommendations to enhance customer interactions. Collaborating with cross-functional teams will be essential for delivering effective solutions.

Key Responsibilities:
• Monitor real-time performance metrics and operational factors
• Communicate necessary actions to address service-level deficits




• Coordinate staffing through contingency plans and resources
• Analyze impact of outages and communicate effectively
• Generate variance reports for senior management insights

Requirements:
• Post-secondary education relevant to Workforce Management
• Familiarity with Contact Centre strategies and technologies
• Expertise in spreadsheets and reporting tools
• Robust ability to make quick, informed decisions
• Excellent negotiation skills for effective communication

Make a meaningful impact at Scotiabank by utilizing your analytical skills and operational insights.
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📌 Scotiabank Real Time Operations Analyst (Ontario)
🏢 Scotiabank
📍 Ontario