Job Description - Key Account Manager - UniFirst Canada (2604524)

Job Description

Description

GENERAL SUMMARY
The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst’s uniform rental, directsale, and other products and services connected to our largest key accounts. The primary goal of this position is to maintain 94% to 100% of their customer base. The KAM must be fully responsible for the current status of the accountand hold total accountability for the all account metrics.

PRIMARY DUTIES & RESPONSIBILITIES

Develop and maintain relationships with key personnel and decision makers at all levels within your accounts throughproactive outreach and meetings on and off account site.

Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify serviceperformance).

Use internal and external resources to retain customers, increase rental revenue, provide additional product informationand develop recent revenue opportunities.

Update records with all pertinent information on a daily basis.

Maintain customer contract/PO status and renew contracts/PO’s before they expire.

Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer’s expectation.

Generate leads to turn over to Service and Sales teams (when necessary).

Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increasedrevenue, and increased profits.

ADDITIONAL DUTIES & RESPONSIBILITIES

Prepares reports of business transactions and keeps expense accounts.

Communicates effectively with their manager about both service and sales challenges, successes, and needs associatedwith new business generation.

Attends weekly meetings.

Stay up-to-date on sales skills, professional knowledge and self-training to maximize skilled growth andadvancement.





Assist the service team in stylizing uniform programs and renewing customers upon expiration.

Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs

Qualifications

EDUCATION AND EXPERIENCE

High school diploma required, Bachelor’s degree preferred

3 to 5+ years of successful sales and/or service experience.

Must be able to travel approximately 70% - 80% for customer interfacing

Excellent people, communication and interpersonal skills for relationship building.

Strong contract and negotiation skills.

Good judgment/decision making

Problem solving (solutions and execution)

Order writing, proposals and pricing

Join the team that puts customers and your future first.

Benefits

Employee Referral Program

Supplemental Health Insurance Benefit-Medical & Dental (includes out of country coverage)

Life Insurance Benefit

Optional Life Insurance

Long Term Disability (LTD)

Vacation

Sick Time

Paid Holidays

30% Employee Discount

Accidental Death and Dismemberment Insurance (AD&D;)

Extended Health Care (includes out of country coverage)

Optional Life Insurance

EAP through RBC

100% Life Insurance Premiums

100% Accidental Death and Dismemberment premiums

UniFirst is Proud to be an Equal Opportunity Employer

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail [email protected] or call to let us know the nature of your request.

Primary Location
Canada-Alberta

Work Locations
758 - EDMONTON, AB 3691 98th Street Edmonton T6E 5N2

Organization
758 - Edmonton AB

Job
Service

Employee Status
Regular

Shift
1st Shift

Schedule
Full-time

Job Posting
Aug 25, 2026, 7:04:27 PM

UniFirst Corporation is an EEO/Affirmative Action Employer M-F-Disability-Vet

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📌 Key Account Manager - UniFirst Canada (Alberta)
🏢 UniFirst
📍 Alberta