Drive customer success as a Strategic Client Care Manager, ensuring strong client relationships and proactive support across assigned accounts. Foster alignment with internal teams to achieve service excellence.

This role requires you to act as the main client contact, dedicated to maximizing client value and driving strategic growth. Utilize your experience in customer success to mentor Client Care Coordinators, address technical inquiries, and manage service requests with precision. Your analytical skills will play a crucial role in reviewing client portfolios and preparing strategic insights.

Key Responsibilities:
• Build and maintain trusted client stakeholder relationships
• Educate clients on effective use of TLC tools and services




• Proactively manage client communications for timely responses
• Conduct portfolio reviews to identify growth opportunities
• Partner with Sales for addressing client inquiries

Requirements:
• Proven experience in customer success or account management
• Excellent communication and relationship management abilities
• Solid data literacy for strategic insights
• Familiarity with compliance-sensitive software environments
• Experience facilitating stakeholder alignment sessions

Contribute your strategic insights to enhance client relationships.
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📌 Strategic Client Care Manager Role (British Columbia)
🏢 TLC Solutions
📍 British Columbia