Transform eBay’s UX research capabilities by taking the lead in creating impactful, customer-centered operations. This role focuses on innovation through AI and modernizing research processes.

As the Strategic Director for UX Research Operations, you will pave the way for a future-oriented research ecosystem. Your leadership will modernize participant management and operational structures, ensuring research activities are efficient and high-quality. Collaborate with various teams to establish best practices and streamline workflows.

Key Responsibilities:
• Develop and implement a transformative research vision
• Modernize operation models for user experience
• Drive AI integration within research workflows




• Enhance customer panel management and engagement
• Establish scalable processes and measurable frameworks

Requirements:
• 15+ years in UX Research Operations or similar
• Proven expertise in research platforms and management
• Success in developing self-service research programs
• Robust systems-thinking and ability to navigate complexity
• Exceptional skills in executive influence and leadership

Lead the future of UX research at eBay, driving innovation and efficiency in connecting with customers.
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📌 Strategic Director, UX Research Operations (Ontario)
🏢 eBay
📍 Ontario