Citigroup is looking for an experienced Applications Support Tech Lead Analyst at the Vice President level to oversee Custody Settlements operations. This role will enhance client support processes and optimize incident management strategies.

As a key contributor, you will apply over 6 years of experience in app support, focusing on stability risks and operational improvements. Your ability to communicate complex concepts effectively will influence cross-functional teams and external clients alike. A robust foundation in the Securities Custody business is preferred, along with impeccable interpersonal skills and service orientation.

Key Responsibilities:
• Drive client onboarding and support readiness
• Collaborate on migration activities and observability




• Analyze incident trends for long-term solutions
• Document requirements for app enhancements
• Coach newer analysts in best practices

Requirements:
• Minimum of 6 years' application support experience
• Excellent strategic thinking and problem-solving abilities
• Service-oriented mindset in client interactions
• Knowledge of COBOL, JCL, and IBM MQ
• Proficiency with enterprise scheduling tools

Lead strategic initiatives at Citigroup, utilizing your expertise to enhance operational efficiency and compliance.
#J-18808-Ljbffr

📌 Strategic Apps Support Analyst Vice President (Ontario)
🏢 MainframeMaster
📍 Ontario