Job Description:

Customer Program Manager

Manufacturing | Engineering | Technical Projects

About the Opportunity

We are seeking a highly organized and technically minded Customer Program Manager to lead and coordinate complex manufacturing projects from order handoff through successful delivery. This role is ideal for someone with an engineering background who thrives in a fast-paced, project-driven environment and enjoys working at the intersection of customers, engineering, operations, quality, and manufacturing teams.

As the central point of contact for project execution, you will ensure customer expectations, project milestones, and internal deliverables remain aligned throughout the project lifecycle.

Key Responsibilities

- Maintain and manage the master project schedule, ensuring it accurately reflects project priorities, milestones, production requirements, and customer commitments.
- Lead the transition of new projects from the Business Development team, ensuring all commercial, contractual, and technical requirements are clearly defined and communicated.
- Coordinate cross-functional project activities involving engineering, operations, quality, supply chain, and manufacturing teams.
- Serve as the primary liaison between customers and internal stakeholders, providing regular project updates and managing expectations.
- Facilitate customer meetings, document discussions, track action items, and ensure timely completion of deliverables.
- Monitor project progress against timelines,



budgets, and milestones while proactively identifying and mitigating risks.
- Drive effective communication across departments to ensure smooth project execution and successful product delivery.
- Support project reviews, lessons learned activities, and continuous improvement initiatives within the PMO.
- Develop and maintain project documentation, status reports, schedules, and customer communications.
- Collaborate closely with technical teams to understand engineering challenges, manufacturing constraints, and customer requirements.

Requirements:

Qualifications

- Minimum 5 years of experience in Project Management, Program Management, or a PMO-related role.
- Experience within a manufacturing, engineering, aerospace, defense, industrial, or highly technical production setting is strongly preferred.
- Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing, Aerospace, or related discipline) is highly desirable.
- Proven ability to manage multiple complex projects simultaneously.
- Strong understanding of engineering drawings, manufacturing processes, technical specifications, and product development environments.
- Experience engaging directly with customers and managing project communications.
- PMP, CAPM, or equivalent project management certification is considered an asset.
- Engineering or technical background with the ability to confidently engage engineers and technical subject matter experts.

📌 Customer Program Manager (Dundas)
🏢 Robert Half
📍 Dundas