We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment.

Key Responsibilities
Claims Coordination
Draft and prepare professional correspondence using Microsoft Word.
Distribute completed correspondence through electronic messaging platforms, SRFax, and traditional mail.
Review claim documentation and ensure relevant Insurer Examination reports are included with correspondence when applicable.
Maintain accurate records and ensure documents are processed and distributed within required timelines.
Communicate with Accident Benefits claims adjusters and internal team members regarding claim-related documentation and follow-ups.

Qualifications & Skills
Strong proficiency with Microsoft Word and general computer applications.
Excellent written and verbal communication skills.
Highly organized with strong time-management and prioritization abilities.
Exceptional attention to detail and accuracy.
Strong analytical and problem-solving skills.
Ability to manage a high volume of information and correspondence while meeting deadlines.
Comfortable handling multiple tasks and shifting priorities in a busy environment.
Professional and confident communication skills with strong customer service abilities.
Able to work independently while contributing effectively as part of a collaborative team.




Previous experience in insurance, claims, financial services, or a related administrative environment is an asset.
Experience with HCAI, Accident Benefits, or claims administration is considered an asset.
Work Environment
Fast-paced, professional, and team-oriented office setting.
Regular interaction with Accident Benefits claims adjusters and internal departments.
Opportunity to work across multiple claim-related processes and priorities.
Must be adaptable and able to remain organized and accurate in a deadline-driven environment.

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📌 Customer Service Representative (Thornhill)
🏢 Robert Half
📍 Thornhill