Experienced Pharmacy Assistant

An independent community pharmacy serving the Orleans community, is looking for an experienced Pharmacy Assistant to join our team.

We are seeking a reliable, organized, and patient-focused pharmacy qualified with strong hands-on experience using TELUS Kroll and a solid understanding of day-to-day community pharmacy operations.

The successful candidate will be comfortable working in a busy pharmacy environment, managing multiple priorities, supporting pharmacists and patients, and maintaining a high standard of accuracy and professionalism.

The Prospect

This is an excellent opportunity for an experienced Pharmacy Assistant who takes pride in their work and wants to become a valued, long-term member of an independent pharmacy team.

The ideal candidate is someone who can hit the ground running, understands pharmacy workflow, and requires minimal supervision once trained on our specific processes.

Key Responsibilities

- Process prescriptions accurately and efficiently using TELUS Kroll
- Enter new prescriptions, refills, transfers, and prescription changes
- Prepare prescriptions for pharmacist verification
- Assist with prescription workflow from intake through completion
- Process third-party insurance claims and troubleshoot adjudication issues
- Assist patients with prescription pickups, questions, and general pharmacy inquiries
- Communicate professionally with patients, physicians' offices, healthcare providers, and insurance companies
- Answer telephone calls and direct inquiries appropriately
- Assist pharmacists with day-to-day pharmacy operations
- Maintain accurate patient profiles and pharmacy records
- Assist with inventory management, ordering, receiving, stocking, and expiry-date checks
- Maintain an organized, clean, and efficient dispensary
- Assist with blister packaging, compliance packaging, or other pharmacy services as required




- Assist with pharmacy billing and administrative duties
- Follow established procedures relating to patient privacy, confidentiality, medication safety, and quality assurance
- Identify and communicate prescription or workflow issues to the pharmacist
- Provide excellent customer service and contribute to a positive patient experience
- Perform other pharmacy-related duties as assigned

Required Qualifications & Experience

The following are important requirements for this position:

- Previous community pharmacy experience
- Strong practical experience with TELUS Kroll pharmacy software
- Demonstrated knowledge of prescription processing and pharmacy workflow
- Experience with third-party insurance adjudication
- Strong computer and data-entry skills
- Excellent attention to detail and accuracy
- Ability to work efficiently in a busy environment
- Strong organizational and time-management skills
- Excellent interpersonal and communication skills
- Professional, courteous, and patient-focused approach
- Ability to work independently while functioning effectively as part of a pharmacy team
- Solid understanding of patient confidentiality and privacy
- Reliable attendance and a strong work ethic

Bilingual English/French is an asset.

The Ideal Candidate

We are looking for someone who is:

- Experienced and confident with TELUS Kroll
- Accurate and detail-oriented
- Efficient without compromising patient safety
- Comfortable handling multiple tasks and competing priorities




- A strong team player
- Professional and dependable
- Friendly and respectful toward patients and colleagues
- Able to communicate effectively with pharmacists and other healthcare professionals
- Willing to take initiative and solve routine problems independently
- Interested in building a long-term career with an independent community pharmacy

Why Join?

You will be part of an independent, community-focused pharmacy team where your contribution matters.

We value:

- Professionalism and teamwork
- Excellent patient service
- Accuracy and medication safety
- Respectful communication
- Continuous learning and development
- Efficient use of technology
- A positive and supportive workplace

This is an opportunity to join a pharmacy where an experienced Pharmacy Assistant can take on meaningful responsibility and become an important part of the daily operation of the dispensary.

How to Apply

Please submit your resume and a brief cover letter outlining your pharmacy experience, including your level of experience with TELUS Kroll.

Please apply by email to: [email protected]

Only candidates selected for an interview will be contacted.

No phone calls, please.

Pay: $20.00-$24.00 per hour

Expected hours: 16.0 – 32.0 per week

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Vision care
- Wellness program

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Education:

- DCS / DEC (required)

Experience:

- Pharmacy Assistant: 1 year (required)
- Telus Kroll: 1 year (required)

Language:

- English Fluently (required)
- French (required)

Location:

- Ottawa, ON (required)

Work Location: In person

📌 Experienced Pharmacy Assistant (Ottawa)
🏢 Orleans Medical Centre
📍 Ottawa