We are a well-established, local auto-care company seeking a friendly, hard-working, and experienced Office Admin & Customer Service Specialist to join our front desk team.

The role of the Office Admin & Customer Service Specialist is to ensure a smooth and exceptional customer experience from the time a customer books an appointment all the way through to completion of their service. This position assists with customers in-person, on the phone, and via email, including wholesale customers. The Office Admin & Customer Service Specialist acts as a liaison between the customer and various departments within the company including auto glass, car wash, detail shop and management, as well as outside agencies including wholesale dealerships, rental car agencies, fleet accounts, and vehicle insurance agencies. This position helps schedule, organize and monitor the status of all services day-to-day while maintaining the highest level of customer service.

About Us: Here at Splashes we pride ourselves on being at the cutting edge of the car care industry. We have state of the art products and equipment such as our high velocity touchless car wash, full-service auto glass & ICBC Glass Express certification, revolutionary X-Kote paint renewal system, Armaguard spray-on truck bed liners, and complete automotive protection packages including undercoating, paint sealants and rust proofing. Splashes also provides full auto detailing packages, window tinting, and more. We guarantee all of our work and ensure our customers drive away from us with a vehicle they feel proud to drive. Customer service and satisfaction are at the forefront of everything we do and we strive to provide convenient, honest, and competent service.



When it comes to our employees, work ethic, teamwork, accountability, and dedication are what drive us to provide the best service possible.

As part of our team, your duties will include:

- Answer phones, check emails, and greet customers – assist or direct to applicable individual.
- Book appointments and answer questions about packages and services, pricing, duration, etc. Suggest offerings and upsell services where possible.
- Greet customers and confirm services, customer info, and create estimates/invoices, ensuring proper notes and due times are captured.
- Arrange shuttle rides and customer pick-up and drop off.
- Complete customer auto glass claims including gathering claim information, ordering parts, taking pictures, and communicating with insurance companies.
- Monitor status of retail vehicles and call customers in advance to advise of completion times.
- Confirm completed job with customer and collect payment for services.
- Coordinate with various internal and external entities including Auto Glass, Car Wash, Shop Managers, Wholesale Dealerships, Rental Car Agencies, and Window Tinting Contractor.
- Ensure front desk and customer area is clean and tidy.
- Process and sort mail.

Required Qualifications:

Knowledge, Skills, Abilities

- Exceptional customer service skills.




- Knowledge of and ability to use basic office equipment including computers, phones, printers, and scanners.
- Proficiency in Google Suite.
- Understanding of basic accounting principles including accounts payable and accounts receivable.
- Extreme attention to detail.
- Excellent verbal and written communication skills
- Ability to think critically, ask clarifying questions and solve complex issues.
- Ability to be flexible and adapt to changing schedules and priorities.

Training and Experience

- Minimum 1-2 years of Customer Service experience in any industry is required, preferably in the retail or hospitality sector.

Licenses, certificates and registrations

- Successful completion of secondary school.

Preferred Qualifications:

- Experience with QuickBooks.
- Experience processing insurance claims
- Second language
- Class 5 driver’s license considered an asset.

Must be available to work anytime during our business hours (8am-5:30pm). Saturday availability is required. We are closed on Sundays and statutory holidays.

The successful candidate will have the ability to learn, grow, and progress within our company. There are many opportunities and avenues for growth and development as long as you are willing to work hard, take constructive feedback, and strive to better yourself and your skills. We provide competitive compensation, benefits, and training opportunities.

Job Types: Full time, Permanent

Pay: $20.00-$25.00 per hour

Benefits:

- Casual dress
- Dental care
- Extended health care
- Vision care

Education:

- Secondary School (required)

Experience:

- customer service: 1 year (required)

Work Location: In person

📌 Office Admin & Customer Service Specialist (Canada)
🏢 Splashes Auto Care
📍 Canada