Who We Are

Saffron Centre is a non-profit charitable organization located in Sherwood Park providing compassionate and specialized counselling, prevention education, and police and court advocacy for those impacted by sexual violence. We collaborate with community partners to ensure clients receive comprehensive, affordable, and accessible support.

Our vision is to live in safe communities, free from sexual violence, where everyone is treated with dignity and respect.

Our values are Collaboration, Compassion, Excellence, Integrity, Respect

Position Summary

As Client Care Administrator, you will be a first point of contact to those looking to access our services. We are seeking a friendly and empathetic individual who has experience in answering phones, using a computer, general office tasks and feels comfortable with multi-tasking.

Saffron is hiring two individuals to share a part-time casual Client Care Administrator role covering evening and alternating Saturday shifts.

Required availability includes:

- Tuesday evenings (4:15 p.m. to 8:00 p.m.) and/or
- Wednesdays (1:00 p.m. to 8:00 p.m.)
- Alternating Saturdays (8:45 a.m. to 3:00 p.m.)

This is a casual position with no guarantee of hours. Shifts will be shared between two employees based on operational requirements and availability.

The Client Care Administrator is responsible for greeting and assisting clients, booking appointments, answering phone calls and forwarding calls, client initial intakes and taking payments. Other responsibilities include helping with special events and performing other clerical duties; overall providing a welcoming environment. Reports to the Administrative Supervisor.

The successful candidate will have exceptional verbal and written communication skills, have a drive for helping others and creating a warm and welcoming first impression. With a compassionate and kind demeanor, the successful candidate will be able to manage multiple responsibilities with ease, have strong attention to detail, and have excellent customer service skills. If this sounds like you - come join our team!

Key Responsibilities

- Reception; answering phone calls, take messages,



sending/receiving confidential client information, booking appointments and directing calls to other staff as needed.
- Payments; submitting third parts billing information and taking client payments.
- Client initial intakes; gathering clients’ personal information.
- Greet clients/visitors and provide any necessary information and/or paperwork that is needed.
- Clerical and administrative support such as word processing; data entry
- Support the coordination of community events and fundraiser activities.
- Refer; directing clients to alternative outside agencies/services as needed.
- Maintain a clean and organized waiting area and client restroom.
- Other duties as needed

Qualifications

- Responsible and reliable
- Outstanding phone and in person customer service skills
- Highly organized and accurate; ability to multi-task
- Willingness and ability to learn new methods and systems
- Proficiency using Microsoft Office programs including Outlook, Teams, Word, and Excel
- Customer service experience exhibiting service-centric and solutions-based approach with visitors, clients, and colleagues.
- Professional, compassionate attitude and appearance

Requirements:

- Exceptional telephone manners
- Outstanding communication, interpersonal, customer service, and organizational skills
- Expected Start Date: Immediately
- Clear Criminal Record with Vulnerable Sector Check
- Clear Children Intervention Record Check

Work Environment

- Part-Time, Casual: 5-15 hours per week
- Location: In Person

What Saffron Centre offers:

- Collaborative work environment that is respectful and supportive.
- Strong focus on staff wellness and work-life balance.
- Additional paid closure days during Christmas holiday break.
- Mileage for community work.
- Training and educational opportunities.




- Open door policy including ample opportunities for formal and informal consultation and supervision.

Eligibility:

At Saffron Centre, we deeply value the healing journeys of all individuals impacted by sexual violence. We recognize that some current or former clients may feel drawn to contribute to our mission through employment. While we honor that desire and the strength it represents, we also have a responsibility to maintain clear boundaries that protect both personal healing and professional integrity.

To ensure the wellbeing of our clients and uphold ethical standards within our counselling team, we are unable to consider applications from individuals who are currently or have previously received services at Saffron Centre. This policy is in place to prevent any potential dual relationships and to safeguard the therapeutic setting for all.

We remain committed to supporting survivors in meaningful ways and encourage those interested in contributing to our cause to explore volunteer opportunities or advocacy roles in the broader community.

Saffron Centre is an equal opportunity employer and values diversity. We are committed to an inclusive, respectful, and equitable workplace. Only those applicants selected for an interview will be contacted. Please ensure you attach both a cover letter and resume when applying.

The successful candidate will be required to provide a clear criminal record and vulnerable sector check and clear intervention record check, and to sign an oath of confidentiality.

We appreciate and consider all applications, however only those candidates selected for an interview will be contacted.

Pay: $18.00-$22.00 per hour

Benefits:

- Paid time off

Ability to commute/relocate:

- Sherwood Park, AB T8A 4C9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you willing to submit a clear Criminal Record, Vulnerable Sector, and Child Intervention Record Check?

Education:

- Secondary School (preferred)

Experience:

- receptionist: 2 years (preferred)

Work Location: In person

📌 Client Care Administrator - Part-Time (Sherwood Park)
🏢 Saffron Centre
📍 Sherwood Park