Responsibilities:

Oversee the daily operational management of Delivery Service Partners (DSPs) and drivers within the assigned region. Manage driver scheduling, route planning, and capacity dispatching for the assigned region.

Monitor and ensure that DSPs and drivers operate in compliance with company standards and requirements.

Supervise DSP/driver delivery efficiency and service quality.

Through effective communication and continuous optimisation, ensure stable, on-time, and high-quality last-mile delivery service while balancing delivery quality and cost.

Conduct root-cause analysis for operational exceptions and implement corrective actions.

Manage standards and procedures related to compliance, quality control, and quality assurance.

Set key performance goals and manage team performance. Lead daily operational review meetings to identify issues and determine follow-up actions.

Manage the budget and monitor the financial health of the assigned region or business unit.

Job Requirements:

Bachelor’s degree or equivalent qualification required.





At least 1 year of frontline last-mile delivery operations management experience, with proven hands-on experience in optimizing delivery routes and improving service quality.

Robust leadership and team management skills, with the ability to effectively manage and motivate delivery teams.

Excellent problem-solving and decision-making abilities, especially in handling challenges specific to last-mile delivery operations.

Proficient in data analysis and reporting, with the ability to drive operational improvements through data.

Able to work under pressure, meet tight deadlines, and adapt to the fast-paced nature of last-mile delivery operations.

Bilingual communication skills in English and Mandarin, with the ability to use both languages effectively in daily operational scenarios.

Pay: $52,000.00-$60,000.00 per year

Benefits:

- Dental care
- Vision care

Work Location: In person

📌 Station Head - Edmonton (Canada)
🏢 Gofo Express
📍 Canada