Customer Growth - Account Executive
Salary: $60,000 - $65,000 base salary + Commission (OTE ~$100,000)
Length: Full-time, permanent
Location: Thornhill, ON (hybrid)
Reporting Manager: Manager, Customer Account Executives

About Us:

At WellnessLiving, we empower health and wellness business owners to turn their passion into thriving businesses. Our mission-critical software supports thousands of entrepreneurs and millions of clients worldwide on their wellness journeys. We're a customer-first company that values excellence, accountability, and adaptability, and we're looking for people who thrive in a fast-paced environment and want to make a meaningful impact in the wellness industry.

Our culture is guided by four core values that shape how we work and grow together:

Customer First - We approach every challenge with a deep commitment to our customers' success and happiness.

Excellence - We hold ourselves to a high standard and strive for exceptional execution in everything we do.

Accountability - We take ownership of our decisions, actions, and results.

Adaptability - We embrace change, stay flexible, and continuously evolve in a dynamic world.

If these values resonate with you and you meet the qualifications for this role, we'd love to hear from you!

About You:

You're ready to take the next step in your career and thrive in a fast-paced SaaS environment. You're a natural problem solver, a strong communicator, and a collaborative team player who's motivated by growth-both for your clients and yourself.

You bring:

- Collaboration & Empathy - Approachable, patient, and easy to work with; you build trust quickly and collaborate effectively with others
- Critical Thinking & Problem-Solving - Able to analyze situations, think strategically, and recommend thoughtful, effective solutions
- Strong Work Ethic - Highly motivated, dependable, and driven to exceed expectations
- Ownership & Leadership - Take accountability for your work, guide initiatives forward, and positively influence those around you
- Entrepreneurial Mindset - Curious,



adaptable, and eager to embrace change, innovation, and continuous improvement
- Strong Time Management - Organized, focused on priorities, and able to manage multiple responsibilities effectively

Responsibilities:

- Manage a book of business by building and maintaining strong client relationships while meeting or exceeding performance targets.
- Retain and grow assigned accounts through proactive engagement and strategic account management.
- Recommend effective WellnessLiving solutions by understanding clients' business models, organizational structures, and goals.
- Conduct regular client meetings to share best practices, data-driven insights, and results that support renewals, growth, and referrals.
- Serve as a product expert, advising clients on WellnessLiving's software, key features, and additional services.
- Maintain a consistent cadence of customer engagement to drive adoption and satisfaction.
- Review client data and performance metrics to anticipate needs, identify risks, and uncover growth opportunities.
- Create and analyze client reports to surface trends, opportunities, and potential issues.
- Host webinars and support customer-facing content that highlights WellnessLiving's value.
- Collaborate cross-functionally with Sales, Customer Success, Onboarding, Support, Product, and Marketing to drive customer success and revenue growth.

Skills & Qualifications:

- 3+ years of experience in a fast-paced, client-facing sales or account management role, preferably in SaaS.
- Proven ability to manage and grow a book of business through strong client relationships, retention, and upsell/cross-sell opportunities.




- Excellent communication and listening skills, with the ability to uncover client needs, risks, and growth opportunities.
- Comfortable leading customer meetings, presentations, and webinars, including preparation and follow-up.
- Analytical and data-driven, with experience identifying trends, opportunities, and potential client concerns.
- Experience using CRM tools, preferably Salesforce.
- Ability to work independently while collaborating cross-functionally in a team workplace.
- Adaptable, resourceful, and comfortable in a high-growth, changing environment.
- Background in Business or Sales and experience in the health & wellness industry are considered assets.
- Familiarity with SEO, brand strategy, or website management is a plus.

Why Work With Us?:

- Join a passionate, fast-growing team focused on making a meaningful impact in the Fitness & Wellness industry.
- Enjoy a competitive compensation package, including vacation and benefits.
- Benefit from a flexible hybrid work environment with opportunities for professional growth and development.
- Be part of a collaborative culture that values creativity, innovation, and continuous learning.

Please note that only those selected for an interview will be contacted.

We appreciate you taking the time and look forward to reviewing your application!

WellnessLiving is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs. We prohibit discrimination and harassment of any kind and consider all qualified applicants without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital or family status, or any other status protected by applicable law.

We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

📌 Customer Growth - Account Executive (Thornhill)
🏢 WellnessLiving
📍 Thornhill